If you have paid your deposit for the booking, you will be able to get this refunded if you cancel in excess of 24hours before your appointment. If however you cancel within a 24-hour period of your appointment you will lose this deposit. If however you cancel within an hour before your appointment time you will be expected to pay for the full cost of the treatment and if you have already paid in full, this will be retained by the company. There are mitigating circumstances which will be looked at by the management on a case-by-case basis.

Wear whatever you want and that is comfortable. The team are well trained in towel techniques and will always keep you fully covered by towels during your treatment. Depending on the type of treatment you have you may be asked to remove trousers, tops or both. You will never be asked to remove your pants / boxers but ladies may be asked to either remove their bra’s or at least unclip them at the back if they are having a back massage. If you are ever unsure or uncomfortable you must let your therapist know and they will be able to handle your concern with the upmost care and professionalism.

This is a very difficult question to ask without knowing you, your recovery times, past injuries, fitness level, exercise frequency and various other lifestyle factors. Of course we recommend everyone get a treatment from time to time, money and time depending once a week would be great to relieve muscle aches and pains and stress but that is not possible for everyone. Therefore we would say it is best to speak to your therapist as they will know you and what is best for you and give you a more specific time frame for your treatments.

If this is your first treatment your first 5 of 10 minutes will be an informal chat with your therapist. They will go through a medical with you to make sure you are able to have the treatment and then they will go through a subjective questioning and assessment period to make sure they understand which treatment will be best for your situation. They will then ask you to get yourself unchanged and onto the bed and will provide you with towels to cover your dignity. They will then go through a treatment which can last around 45 or 50 minutes if you booked an hour. At the end of the treatment they will ask you to slowly get off the bed and get dressed and if possibly take onboard some water. They will then take down their bed and pack away their equipment, provide you with some after care advice and if required some physiotherapy / rehabilitation exercises and/or stretches to further help your recovery.

Yes it is. Be mindful though, exercising before your treatment may mean you experience slightly more pain than normal due to the fatigue the muscles are already feeling, the breakdown the tissue is already dealing with and the build up of lactic acid. Also training after your massage is also ok, but again be mindful. We say 24 hours at least before you train and even when you do train, be conscious on the level of intensity you use and let your body inform you if your pushing it too far. Once you reach 48-72 hours you can be safe in the knowledge you should be able to go as hard as you want.

Cupping is not painful, however when the initial cup is placed on an area of your body which is quite tense / sore, you will feel a pinch like feeling which will ease off in the first few minutes. Clients tend to fall asleep once the pinching has surpassed as they feel really relaxed!

The darker the bruising, the longer the marks will last. Darker Bruising tends to last up to 2 weeks. This duration of bruising all depends on how much water intake you are having, as the more water you have, the quicker the bruises will heal.